Privacy Policy
This privacy policy explains how Print Pro handles personal data when you use the website, make an enquiry, or place a print order. It applies to our photo and art printing services, including file review, test prints, production, and local collection or delivery arrangements.
How We Use Information
We use personal data to respond to enquiries, review uploaded files, prepare quotations, manage test print and production workflows, arrange collection or local delivery, process payments, maintain records, provide customer support, improve site performance, and meet legal, accounting, and security obligations. Where relevant, we also use data to communicate about order status and to prevent misuse of the website or our services.
Service Providers
We may share data with payment processors, delivery or collection partners, website and file-handling providers, and other operational suppliers that support order processing, storage, communications, or security. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
Legal Disclosure
Personal data may be shared with public authorities, courts, or other parties where required to comply with law, enforce our terms, protect our rights, or respond to a lawful request. We may also disclose information in connection with a business transfer, reorganisation, or similar transaction if permitted by law.
Your Rights
You may have rights to access your data, ask for correction of inaccurate information, request deletion in appropriate cases, object to certain processing, or ask for restriction of processing. Where processing is based on consent, you may withdraw that consent for future processing, subject to any legal or contractual limits.
How to Make a Request
To make a rights request, use the contact details in this policy and describe the information or action you are seeking. We may need additional details to verify your identity and locate the relevant records. If a request cannot be fully granted, we will explain the reason where the law requires us to do so.
Data Retention
Enquiry records are kept for the period needed to manage the request and any follow-up. Order, payment, and production records are retained for operational, accounting, and dispute-handling purposes, then deleted or anonymised when they are no longer required. Uploaded files may be removed after production or after a reasonable retention period unless we need to keep them for a repeat order or a legal reason.
Policy Changes
If we make material changes, we will update the policy text and may provide a notice through the site or by another reasonable method. The date of the latest revision should be checked before submitting personal data.
Contact Details
Information We Collect
We may process contact details, order and enquiry information, uploaded image files, print specifications, proofing choices, payment-related records, and limited technical data such as device and usage information. Where you submit artwork or files, we also process the content you provide for file review, quotation, production, and collection or delivery arrangements.
How We Collect Information
We receive data when you use the contact form, send an email, upload files, request a quote, approve a test print, or place an order. We may also collect information from browser and server logs, cookies, and similar technologies, and from payment or delivery records where those services are used.
Types of Cookies
Our cookies may include strictly necessary cookies for site operation, functional cookies that remember settings, and analytical cookies that help us understand how the site is used. We do not rely on cookies to collect more information than is needed for those purposes.
Cookie Controls
You can manage or block cookies through your browser settings and, where available, through any on-site cookie controls. If you disable certain cookies, parts of the site may not function as intended, including form handling, preference storage, or basic analytics.